Complaints are an unavoidable and unpleasant reality of production. It is therefore all the more important to ensure that the procedures for dealing with complaints are standardized, comprehensible and largely paper-free. Ideally, the complete history of a complaint, all the way from the customer to the supplier, can be mapped in one system across all departments. Thanks to this breadth of information, weak points in internal processes can be continuously eliminated, while at the same time providing the customer with valuable information.
In addition to processing external complaints initiated by the customer, the HYDRA module REK uses recorded quality data, including the causes of defects, to automatically trigger internal complaints. The integrated workflow management then ensures that the individually defined processes are adhered to and ensures that the correct users are perpetually informed about the extent of the complaints and what actions should be taken next. The integrated management of measures also disposes of the complaints permanently, which is keeping in spirit with the continuous improvement process (CIP).
Benefits of complaint management with HYDRA REK
- Cost savings through consistent and standardized processing of complaints
- Clear interdepartmental communication based on consistent information
- Increasing customer satisfaction through the ability to provide immediate information
- Comprehensive synergy effects through integrated response management
- Supporting the continuous improvement process
Many business units across the enterprise can benefit from an MES system such as HYDRA. Our ROI Analyzer reveals the untapped potentials that are still hidden within your production processes and will show you how they can be assessed monetarily.