MPDV: Automate processes using the complaint management from the HYDRA system by MPDV

Complaint Management with HYDRA REK

Application & benefits
Reduce costs by automating the processing of complaints!
Complaints are an unavoidable and unpleasant reality of production. It is therefore all the more important to ensure that the procedures for dealing with complaints are standardized, comprehensible and largely paper-free. Ideally, the complete history of a complaint, all the way from the customer to the supplier, can be mapped in one system across all departments. Thanks to this breadth of information, weak points in internal processes can be continuously eliminated, while at the same time providing the customer with valuable information.
Your Benefits
Cost savings through consistent and standardized processing of complaints
Clear interdepartmental communication based on consistent information
Increasing customer satisfaction through the ability to provide immediate information
Comprehensive synergy effects through integrated response management
Supporting the continuous improvement process
Complaint management with HYDRA REK
In addition to processing external complaints initiated by the customer, the HYDRA module REK uses recorded quality data, including the causes of defects, to automatically trigger internal complaints. The integrated workflow management then ensures that the individually defined processes are adhered to and ensures that the correct users are perpetually informed about the extent of the complaints and what actions should be taken next. The integrated management of measures also disposes of the complaints permanently, which is keeping in spirit with the continuous improvement process (CIP).
Many business units across the enterprise can benefit from an MES system such as HYDRA. Our ROI Analyzer reveals the untapped potentials that are still hidden within your production processes and will show you how they can be assessed monetarily.
Highlights
To efficiently process complaints
Adherence to predefined procedures is especially important when it comes to complaint management. HYDRA REK enables you to record internal and external complaints and to use workflows to control the complaint process and the assignment of tasks and measures. HYDRA REK's versatile analyses ensure transparency throughout and thus form the basis for constructive communication with customers.
Highlights of the HYDRA REK solution are:
Manually and automatically creating complaints, e. g., recorded inspection data
Controlling and documenting standardized procedures with integrated workflow management
Collecting data and details on the office PC and/or with mobile devices
Powerful, modifiable evaluations
Needs based analysis of complaints cost
Integrated functions to track measures
Preparing and managing specific templates, e. g., 8D report
Additionally, HYDRA REK can be tightly integrated with other HYDRA applications as required. Examples include:
In-production inspection
Incoming goods inspection
Escalation and workflow management
As with all HYDRA applications, we offer targeted training courses in order to make the implementation of the system as efficient as possible. In the training courses you will learn how to conveniently integrate your requirements into the system.
Functions
IT-based support and management of complaints
HYDRA REK supports you in the standardized recording and processing of internal and external complaints. Integration with other MES applications enables the multiple use of recorded data. In addition, extensive and flexible evaluations and analyses are available.
Recording complaints
The basis for correct processes is the collection or transfer of data. HYDRA REK therefore offers clearly arranged dialogues.
Example functions
Automatic complaint creation, for example in goods receipt or in the production process
Manual recording of complaints at the office PC, in the intranet or with mobile devices
Hierarchical data entry and storage (complaint header, complaint details, actual errors)
Preparing and maintaining all master data for complaints
Measures and workflow management
HYDRA REK supports complaint handling through integrated workflow management and the resulting measures.
Example functions
Graphic display of predefined workflows including display of the actual status of a complaint
Current status and tracking of defined measures including processing options
Monitoring and analyses
HYDRA REK offers many evaluations and reports, which can be adapted to the individual needs of the users with the correct configuration.
Example functions
Current overview and multidimensional analyses
Evaluate defect types, locations and reasons
Analysis of complaint costs and cost type
Reports and forms
Despite electronic archiving, documents in paper form are still needed for certain quality processes. Therefore, HYDRA REK offers the possibility to create, manage, print and send standard forms or individually designed certificates by email.
Example functions
Forms tailored to your needs, e. g. 4D or 8D reports
Creating individual forms on the basis of MS Office templates
Display of specific requirements
Because every manufacturing company has unique requirements, the setup for HYDRA REK is highly flexible, while still being able to take advantage of a standard software implementation.
Further details
HYDRA REK can be configured via extensive master data and flexible settings without having to intervene in programming:
Specifically configured dialogs
Using specified and editable templates based on MS Office documents
Simple configurations for any workflow to integrate complaint procedures
Needsbased customizing of diagrams and graphics
Modern development tools are available to the user for a more detailed individualization in the form of customer-specific functions, evaluations and representations in HYDRA REK.
Integration with other MES applications
In contrast to standalone solutions, HYDRA REK accesses all necessary production and quality data stored in the integrated production database. This results in a wide range of synergies.
Further details
Integration into other MES and CAQ applications
Automatic complaint generation based on inspection processes in production and goods receipt
Joint measure tracking, e. g. deadlines, responsibilities, effectiveness
Joint use of master data with other applications, e.g. supplier, customer, article, defects and measures
The use of general MES functions like escalation and workflow management

Application & benefits

Reduce costs by automating the processing of complaints!

Complaints are an unavoidable and unpleasant reality of production. It is therefore all the more important to ensure that the procedures for dealing with complaints are standardized, comprehensible and largely paper-free. Ideally, the complete history of a complaint, all the way from the customer to the supplier, can be mapped in one system across all departments. Thanks to this breadth of information, weak points in internal processes can be continuously eliminated, while at the same time providing the customer with valuable information.

Your Benefits

Cost savings through consistent and standardized processing of complaints
Clear interdepartmental communication based on consistent information
Increasing customer satisfaction through the ability to provide immediate information
Comprehensive synergy effects through integrated response management
Supporting the continuous improvement process

Complaint management with HYDRA REK

In addition to processing external complaints initiated by the customer, the HYDRA module REK uses recorded quality data, including the causes of defects, to automatically trigger internal complaints. The integrated workflow management then ensures that the individually defined processes are adhered to and ensures that the correct users are perpetually informed about the extent of the complaints and what actions should be taken next. The integrated management of measures also disposes of the complaints permanently, which is keeping in spirit with the continuous improvement process (CIP).

Many business units across the enterprise can benefit from an MES system such as HYDRA. Our ROI Analyzer reveals the untapped potentials that are still hidden within your production processes and will show you how they can be assessed monetarily.

Highlights

To efficiently process complaints

Adherence to predefined procedures is especially important when it comes to complaint management. HYDRA REK enables you to record internal and external complaints and to use workflows to control the complaint process and the assignment of tasks and measures. HYDRA REK's versatile analyses ensure transparency throughout and thus form the basis for constructive communication with customers.

Highlights of the HYDRA REK solution are:

Manually and automatically creating complaints, e. g., recorded inspection data
Controlling and documenting standardized procedures with integrated workflow management
Collecting data and details on the office PC and/or with mobile devices
Powerful, modifiable evaluations
Needs based analysis of complaints cost
Integrated functions to track measures
Preparing and managing specific templates, e. g., 8D report

Additionally, HYDRA REK can be tightly integrated with other HYDRA applications as required. Examples include:

In-production inspection
Incoming goods inspection
Escalation and workflow management

As with all HYDRA applications, we offer targeted training courses in order to make the implementation of the system as efficient as possible. In the training courses you will learn how to conveniently integrate your requirements into the system.

Functions

IT-based support and management of complaints

HYDRA REK supports you in the standardized recording and processing of internal and external complaints. Integration with other MES applications enables the multiple use of recorded data. In addition, extensive and flexible evaluations and analyses are available.

Recording complaints

The basis for correct processes is the collection or transfer of data. HYDRA REK therefore offers clearly arranged dialogues.

Example functions
Automatic complaint creation, for example in goods receipt or in the production process
Manual recording of complaints at the office PC, in the intranet or with mobile devices
Hierarchical data entry and storage (complaint header, complaint details, actual errors)
Preparing and maintaining all master data for complaints

Measures and workflow management

HYDRA REK supports complaint handling through integrated workflow management and the resulting measures.

Example functions
Graphic display of predefined workflows including display of the actual status of a complaint
Current status and tracking of defined measures including processing options

Monitoring and analyses

HYDRA REK offers many evaluations and reports, which can be adapted to the individual needs of the users with the correct configuration.

Example functions
Current overview and multidimensional analyses
Evaluate defect types, locations and reasons
Analysis of complaint costs and cost type

Reports and forms

Despite electronic archiving, documents in paper form are still needed for certain quality processes. Therefore, HYDRA REK offers the possibility to create, manage, print and send standard forms or individually designed certificates by email.

Example functions
Forms tailored to your needs, e. g. 4D or 8D reports
Creating individual forms on the basis of MS Office templates

Display of specific requirements

Because every manufacturing company has unique requirements, the setup for HYDRA REK is highly flexible, while still being able to take advantage of a standard software implementation.

Further details
HYDRA REK can be configured via extensive master data and flexible settings without having to intervene in programming:
Specifically configured dialogs
Using specified and editable templates based on MS Office documents
Simple configurations for any workflow to integrate complaint procedures
Needsbased customizing of diagrams and graphics
Modern development tools are available to the user for a more detailed individualization in the form of customer-specific functions, evaluations and representations in HYDRA REK.

Integration with other MES applications

In contrast to standalone solutions, HYDRA REK accesses all necessary production and quality data stored in the integrated production database. This results in a wide range of synergies.

Further details
Integration into other MES and CAQ applications
Automatic complaint generation based on inspection processes in production and goods receipt
Joint measure tracking, e. g. deadlines, responsibilities, effectiveness
Joint use of master data with other applications, e.g. supplier, customer, article, defects and measures
The use of general MES functions like escalation and workflow management