Extended Application Training HYDRA Escalation Management (EAT-HEM)
Make Escalation Management perfect using HYDRA
Employees configuring and applying the HYDRA Escalation Management.
You become familiar with the general structure of HYDRA Escalation Management. You also learn how to configure escalations for certain incidents and how to deal with evaluations / reports in Escalation Management.
Basic knowledge of HYDRA application
Contents of the course:
Overview and introduction to HYDRA Escalation Management:
Structure and functioning of Escalation Management
Escalations for the different HYDRA modules
Configuration and setup of escalations in HYDRA
Tracking of escalations
Overview of supported escalations
Duration of the course:
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