Target group:

Employees configuring and applying the HYDRA Escalation Management.

Course objective:

You become familiar with the general structure of HYDRA Escalation Management. You also learn how to configure escalations for certain incidents and how to deal with evaluations / reports in Escalation Management.

Requirements:

Basic knowledge of HYDRA application

Contents of the course:

• Overview and introduction to HYDRA Escalation Management:
• Structure and functioning of Escalation Management
• Escalations for the different HYDRA modules
• Configuration and setup of escalations in HYDRA
• Tracking of escalations
• Overview of supported escalations
• Exercises

Course:

EAT-HEM

Duration of the course:

1 day