Make Escalation Management perfect using HYDRA
Target group: | Employees configuring and applying the HYDRA Escalation Management. |
Course objective: | You become familiar with the general structure of HYDRA Escalation Management. You also learn how to configure escalations for certain incidents and how to deal with evaluations / reports in Escalation Management. |
Requirements: | Basic knowledge of HYDRA application |
Contents of the course: |
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Course: | EAT-HEM |
Duration of the course: | 1 day |