Welcome at MPDV
MPDV USA Inc is the US subsidiary of the German-based MPDV Mikrolab GmbH, as a leading provider of Smart Factory MES Solutions. Founded more than 45 years ago with currently over 500 professionals in 13 locations worldwide. We begun as a start-up in 2007 and with our dedicated team we're aiming for the stars.
MPDV’s innovative Manufacturing Execution System (MES) HYDRA® is a market leading solution for recording and processing Production, Quality Management and Human Resources data. Other innovative products such as our Manufacturing Integration Platform (MIP) or our Advanced Planning and Scheduling System APS FEDRA using state-of-the-art technologies such as artificial intelligence (AI) complete our product portfolio to support our customers on their way to their Smart Factory. More than 1,100,000 people in 1,750 manufacturing companies worldwide already use our software solutions daily to make their production processes more efficient.
MPDV USA Inc is seeking a Manager Smart Factory Services with a focus on the North American continent, based in the Greater Chicago Area. The Manager Smart Factory Services is responsible for our Consulting and Support teams. As our multi-focus expert, you will be responsible for the business performance by acting as liaisons between customers and our teams.
MANAGER SMART FACTORY SERVICES (USA) MPDV USA Inc., Greater Chicago Area
MPDV USA Inc., Greater Chicago Area
The role will be responsible for the activities described below:
Responsibilities - What you will do:
- Manage the Consultant and Support teams as a mentor and a leader.
- Collaborate with prospects, customers and the internal consulting service team.
- Establish and maintain environment and culture that promotes internal and external Service Excellence
- Track and monitor KPIs for both teams and present metrics and plans to leadership on a regular basis
- Ensure the daily management and scheduling of resources in an optimal and efficient way
- Serve as an escalation point and be accountable for coordinating internal collaboration to resolve critical issues acting as an advocate for the customer
- Identify and remove bottlenecks that impede the progress of the consulting and support teams
- Maintain and enhance the existing processes and workflows
- Provide constructive feedback and conduct performance reviews
- Become an expert in MPDV software solutions
- Provide presales support for meetings, demos, RFP responses to the Sales during the sales process as requested
- Ensure compliance with policies and regulations
Qualifications - What you will bring:
- BA/BS or equivalent experience
- Relevant 5+ years’ experience in manufacturing or manufacturing software
- Motivated self-starter with strong organizational skills
- Be successful at simultaneously executing operational tasks while driving strategic initiatives; have an innate desire to drive change in the pursuit of excellence
- Be comfortable and effective in a fast-paced environment; you can manage multiple tasks simultaneously in a hands-on manner, adjusting to issues as they arise
- ‘Connect-the-dots’ quickly to assess a situation and know how to bring in the right resources at the right time; you are a holistic and creative problem solver
- Be a hands-on leader when needed
- Positive, creative, and enthusiastic, you think quickly on your feet and adapt easily to change.
- Strong organizational skills and ability to handle multiple activities in a dynamic and changing environment
- Strong sense of ambition, self-motivation, and self-discipline
- Great leaders are Masters of Communication
- Professionalism in personality, appearance, and work product
- US Citizen or Green card holder
- Nice to have: second language like Spanish, German, French or Portuguese
Benefits beeing part of the MPDV Team:
- MPDV is an owner-managed, independent and growth-oriented company
- Flat hierarchies and short decision paths
- A passionate, hard-working, yet fun-loving and competitive team to work with
- Quarterly incentive (based on company results and personal goals), paid monthly
- Paid Vacation, Holidays and Sick days
- 401(k) & Roth 401(k) plan
- Medical, Dental, Vision plans
- Basic Life Insurance – Company paid
- Short Term Disability – Company paid
- Voluntary Ancillary Programs: Long Term Disability, Identity Theft Insurance, Legal Insurance
- Employee Assistance Program (EAP)
Contact
Please send your detailed application documents by e-mail to the following address: info.usa@mpdv.com.
Please note that only applicants with existing unrestricted work authorization for the United States will be considered.
MPDV USA, Inc. is a committed equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.