MES in use

After installation, commissioning and go-live, the MES system goes into the operating phase. Maintenance and upgrades to the MES can be performed by the user himself, with the support of MPDV or assigned to MPDV entirely. For simple installations it is typically sufficient to import the service packs that are made available periodically. For more complex systems a consistent system support plan ensures availability and up-to-dateness.


The MPDV support team members have the necessary depth of knowledge needed to support HYDRA users with any questions and problems that may arise while using the HYDRA system. To offer support, we provide:

  • A telephone hotline (1st level) available at appropriate service times
  • An experienced 2nd and 3rd level support team, if needed with direct contact to software development
  • Special documentation and advanced workshops

Upon request, MPDV also provides 24/7 support or promised response times. MPDV’s local presence in Germany, the United States, China and Singapore allows follow-the-sun concepts. In addition to general software maintenance agreements, we also enter into tailored customer service agreements with our customers when required.

Consulting Service Line (CSL)

MES Experts support at short notice

If you need advisory support at short notice on clearly defined matters in HYDRA, the Consulting Service Line (CSL) will help you.

Who has not experienced this: A question appears on a configuration in HYDRA or on a certain system setting and the question could be answered on the telephone without much effort. With the CSL, we offer to our HYDRA users a flexible solution - experienced consultants support you with comprehensive advice on the telephone. 

Our promise:

  • Suggestion for a telephone appointment within one business day.
  • Suggested date is within the next five business days.
  • Competent consulting and needs-based services performed by our experts.


  • Clearly defined request
  • Relating to the HYDRA standard.
  • Maximum of four hours to clarify the issue.

As a HYDRA customer, you benefit from our straight-forward processes, short-term scheduling and fixed hourly rates. In order to request CSL contact your MPDV salesmanager.    

Note: The Consulting Service Line is available from 9 am to 6 pm, CEST.